Refund & Cancellation Policy

At Zeal Publishers, we are committed to providing professional publishing, editing, design, distribution, and marketing services tailored to each author’s project. Because our services involve dedicated time, resources, and customized work, we maintain the following Refund & Cancellation Policy.

1. Service Payments

Payments made to Zeal Publishers are applied toward the services selected by the client. Once work has commenced, fees may become non-refundable to the extent that services, labor, or third-party costs have already been incurred.

2. Cancellation Before Work Begins

If a client requests cancellation before any work has started, Zeal Publishers may review the request and determine whether a refund is applicable.

Any applicable refund may be reduced by payment-processing fees, administrative costs, or other non-recoverable expenses.

3. Cancellation After Work Has Started

If the client cancels a project after work has begun, the refundable amount, if any, will be determined based on the work completed and expenses incurred up to the cancellation date.

Completed services may include, but are not limited to:

• • Manuscript evaluation or developmental editing

• • Copyediting and proofreading

• • Interior formatting

• • Cover design

• • ISBN and barcode preparation

• • Publishing setup

• • Distribution setup

• • Author website development

• • Marketing and promotional services

• • Other customized services requested by the client

Fees associated with completed or substantially completed services are generally non-refundable.

4. Customized Services

Because certain publishing and marketing services are customized specifically for an individual author, payments for completed customized work are generally non-refundable once the work has been delivered or made available for client review.

5. Revisions

Where revisions are included in the selected package, clients may request revisions within the scope of the agreed service. A request for revisions does not automatically qualify the client for a refund.

Requests that substantially change the original project scope may require additional fees, which will be discussed with the client before additional work is performed.

6. Third-Party Costs

Certain publishing and marketing services may involve third-party platforms, distribution services, advertising platforms, printing providers, payment processors, or other external vendors.

Third-party fees that have already been paid or committed on behalf of the client may not be refundable by Zeal Publishers.

7. Publishing & Distribution

Once a book has been submitted for publication, distribution, or printing, cancellation may not be possible for services or third-party costs already processed.

If a client requests changes after submission, Zeal Publishers will explain the available options and any applicable costs before proceeding.

8. Marketing & Advertising Services

Marketing and advertising fees may cover planning, campaign setup, creative development, management, or other work performed on behalf of the author.

Advertising spend paid to third-party platforms is generally non-refundable once the advertising platform has charged the amount.

Marketing services that have already been performed are generally non-refundable.

Marketing services do not guarantee a specific number of book sales, downloads, reviews, rankings, followers, or revenue.

9. Client Delays

Clients are responsible for providing required materials, approvals, and feedback in a timely manner.

Delays caused by missing information, delayed approvals, or lack of communication from the client do not automatically qualify for a refund.

10. Client Communication & Inactivity

Clients are expected to remain reasonably responsive throughout their project and provide requested information, approvals, feedback, or materials when needed.

If a client becomes unresponsive for 7 consecutive days after Zeal Publishers has made reasonable attempts to contact them, and the client subsequently requests a refund, up to 50% of the total invoice amount may be refunded, subject to applicable work completed, third-party costs, payment-processing fees, and other non-refundable expenses.

If a client remains unresponsive for 30 consecutive days and subsequently requests a refund, no refund will be issued.

These provisions apply regardless of the reason for the client’s lack of response, except where otherwise required by applicable law or where Zeal Publishers agrees to an exception in writing.

Zeal Publishers may place an inactive project on hold until the client resumes communication. Any work already completed, third-party expenses incurred, or services already initiated may remain non-refundable.

11. Refund Request Process

To request a refund or cancellation, the client should contact Zeal Publishers and provide:

• • Full name

• • Book/project name

• • Order or invoice information, if applicable

• • Reason for the cancellation or refund request

Each request will be reviewed based on the services completed, work performed, third-party costs incurred, and the terms applicable to the client’s project.

12. Approved Refunds

If a refund is approved, it will generally be issued to the original payment method, subject to applicable payment-processor procedures.

Processing times may vary depending on the payment provider or financial institution.

13. No Guarantee of Commercial Results

Zeal Publishers provides publishing and related professional services but does not guarantee a specific level of book sales, royalties, bestseller status, reviews, rankings, media coverage, or financial return.

14. Contact Us

For questions regarding this Refund & Cancellation Policy or to submit a refund or cancellation request, please contact Zeal Publishers using the information below:

Zeal Publishers
Phone: +1 (609) 493-4557
Email: support@zealpublishers.com
Address: 581 Turtle Hollow Dr, Freehold Township, NJ 07728
Website: www.zealpublishers.com

For refund requests, please include your full name, book/project name, invoice or order information, and the reason for your request.

By purchasing or authorizing services from Zeal Publishers, the client acknowledges that they have had an opportunity to review this policy and understand the terms applicable to their project.